Olive Branch MS Water Damage
Residential yard and street edge in Olive Branch, Mississippi after heavy rain, with standing water on the lawn and a brick house behind

Who to Call First for Water Trouble in Olive Branch, MS

For a city water or sewer problem, Olive Branch lists Public Works at 662-893-5208; after hours, the police dispatch line 662-895-4111, which the city lists as its emergency phone.

Who to Call First in Olive Branch

Match the Problem to the Right Office

Who to call first depends on where the water is coming from. Water or sewage from the city's system goes to Olive Branch Public Works. Drainage and stormwater concerns go to Engineering. A leak inside your walls is a home problem: use your main shut-off valve if you can reach it safely, and tell your insurer.

ProblemFirst contactNumberVerified
Trouble with city water servicePublic Works662-893-5208Checked: September 2026
Sewer backupPublic Works662-893-5208Checked: September 2026
City water or sewer emergency after hoursPolice Department dispatch line, listed by the city as the emergency phone for Public Works662-895-4111Checked: September 2026
Drainage or stormwaterEngineering, Stormwater Hotline662-892-9352Checked: September 2026
Permit questions for repairsBuilding Inspections662-892-9333Checked: September 2026
Utility billsUtility Billing, Monday through Friday, 8 a.m. to 5 p.m.662-892-9305Checked: September 2026
Digging near buried linesMississippi One Call, 48 hours before you dig811 or 800-227-6477Checked: September 2026

Quick rule: trouble with the city's water or sewer service goes to Public Works, drainage goes to Engineering, permit questions go to Building Inspections, and insurance and repairs inside the house go to your insurer and the provider you hire. Bills go to Utility Billing.

Public Works has a new address: since September 17, 2026, the office has been at 10460 Hwy 178, according to the city's Public Works page.

Turning Off Water in Olive Branch

Use your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help. If water keeps running and you cannot stop it, Public Works at 662-893-5208 is the city office to contact about the water service.

  • Stay away from wet outlets, fixtures and appliances while water is spreading.
  • Keep children and pets out of the wet area.
  • Photograph the source and the damage once it is safe to do so.
  • If a repair involves digging, Mississippi One Call (811 or 800-227-6477) asks for a call 48 hours before you plan to dig.

This is a referral guide, not a plumber. The provider you hire, not this site, does the work. Once the water is stopped, the other guides here cover what comes next: the Olive Branch water damage guide is the place to start.

Olive Branch, MS water damage restoration — Turning Off Water in Olive Branch

After Hours and Weekends

After Public Works closes, the emergency number the city lists is 662-895-4111. It is the Police Department's additional phone line, the dispatch line, and the city lists it as the emergency phone for both Public Works and Engineering. For danger to life, the Police Department lists 911.

  • City water or sewer trouble after hours: 662-895-4111, the police dispatch line the city lists.
  • Danger to life: 911.
  • For damage inside your home, contact your insurer and a restoration provider. Also contact Public Works if a city water or sewer problem may be involved.
  • Utility Billing at 662-892-9305 is for bills, Monday through Friday, 8 a.m. to 5 p.m.

Sewer Backups and Drainage Problems

For sewage backing up into your house, Public Works at 662-893-5208 is the city contact. The city's Water and Sewer page says it maintains 98 sewer pump stations and repairs and cleans main sewer lines. For drainage or stormwater trouble around the property, contact Engineering's Stormwater Hotline at 662-892-9352.

Details on the city's sewer system are on the Water and Sewer page.

Olive Branch, MS water damage restoration — Sewer Backups and Drainage Problems

What the City Handles and What Stays With You

The city runs the public water and sewer system, and the home's plumbing is the homeowner's to repair. Where the city's responsibility ends and yours begins at a given address is a question for Public Works. Your insurer decides coverage, and the provider you hire does the repair work.

  • City: the city's Water and Sewer page says Olive Branch operates eight water treatment plants producing 9.5 million gallons of potable water per day, maintains 98 sewer pump stations, and repairs and cleans main sewer lines.
  • You: plumbing, fixtures and appliances inside the house, and the cleanup and repairs that follow.
  • Your insurer: whether the loss is covered, under your policy wording.
  • A provider: proof of insurance and any trade license the job requires, plus a written scope of work.

MSBOC explains the rules on its unlicensed activity page. Cost depends on the water source, the area affected and the materials involved, so ask for an itemized written estimate.

Flood Zones and Permits in Olive Branch

For flood hazard maps, FEMA's Flood Map Service Center is the official source. For drainage and stormwater questions in Olive Branch, contact Engineering at 662-892-9352. For permit questions about repairs, contact Building Inspections at 662-892-9333. MID says the standard homeowners policy does not cover flood damage.

  • Maps: FEMA flood maps show flood hazard areas for a property address.
  • Stormwater: Engineering, 662-892-9352.
  • Permits: Building Inspections, 662-892-9333. Ask whether your repair needs one; do not assume it does not.
  • Insurance: flood is usually a separate policy, so ask your insurer or agent what your policy includes.

A wet ceiling is a different problem from a flooded yard. If water is coming through a ceiling, see the ceiling leak guide for Olive Branch.

Olive Branch, MS water damage restoration — Flood Zones and Permits in Olive Branch

If That Did Not Work

If the first call does not solve the problem, there are three exits: try again, take another route, or contact a regulator. Ask about availability and what to do while you wait, and protect what you can in the meantime.

  • Try again: call Public Works at 662-893-5208 during office hours, or the police dispatch line the city lists, 662-895-4111, after hours.
  • Another route: Engineering at 662-892-9352 for stormwater, Building Inspections at 662-892-9333 for permits, or your insurer for a loss inside the house.
  • Who to contact: MID Consumer Services at 601-359-2453 or 800-562-2957 for an insurance problem, or MSBOC about a contractor working without a valid license.

Read a ceiling leak in Olive Branch if the water is overhead, or return to the Olive Branch water damage overview for the full list.

Frequently Asked Questions

Who do I call first when water is coming into my Olive Branch home?
It depends on the source. For a leak inside the house, use your main shut-off valve if you can reach it safely and tell your insurer. For trouble with city water or sewer service, contact Public Works at 662-893-5208, the city office that handles it.
What is 662-895-4111?
It is a police dispatch number. The Police Department lists it as an additional phone, and the city directory shows it as the emergency phone for Public Works and Engineering. Use it as the after-hours route to the city for water or sewer trouble, and use 911 for danger to life.
Who handles a sewer backup in Olive Branch?
Public Works, at 662-893-5208, is the city contact. The city maintains 98 sewer pump stations and repairs and cleans main sewer lines. Ask Public Works whether the problem is in the city's main or your property's line, and ask your insurer about sewer backup coverage.
Who do I call about drainage or water pooling in my yard?
Engineering runs the city's Stormwater Hotline at 662-892-9352. Drainage and stormwater are Engineering's subject, while water and sewer service belong to Public Works. If water from outside has entered your home, tell your insurer as well, because MID says the standard homeowners policy does not cover flood damage.
Does a repair after water damage need a permit in Olive Branch?
Call Building Inspections at 662-892-9333 to find out whether your particular repair needs a permit. The Mississippi One Call number, 811, is for line locations before digging and is not a repair permit. Also ask any provider you hire what permits the work involves.
Is the Utility Billing number the one to call for a water emergency?
No. Utility Billing, at 662-892-9305, handles bills and is open Monday through Friday, 8 a.m. to 5 p.m. For water or sewer trouble, use Public Works at 662-893-5208, or the police dispatch line the city lists, 662-895-4111, after hours. Do not use the billing line for a live leak.

Water in your home right now?

See who to call first in Olive Branch, how to reach your water provider, and how to check your flood zone.

Who to Call First in Olive Branch
Call (662) 782-2046